Last updated: November 1, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you or the organization you represent ("Customer") and Paragex, Inc. ("Paragex," "we," or "us"), governing your access to and use of the Paragex regulatory document parsing and compliance gap analysis platform and associated services (collectively, the "Service").
By accessing or using the Service, registering for an account, or clicking "I agree" or any similar acceptance mechanism, you confirm that you have read and understood these Terms, that you have the authority to bind the Customer to these Terms (if accepting on behalf of an organization), and that the Customer agrees to comply with all provisions of these Terms.
If you do not agree to these Terms, you must not access or use the Service. For questions about these Terms, please contact us at info@paragex.com or at Paragex, Inc., 580 California Street, San Francisco, CA 94104.
Paragex provides a software-as-a-service platform designed to assist regulated financial institutions, asset managers, fintech companies, and their compliance and legal teams in parsing regulatory documents, identifying compliance gaps against existing policy inventories, and monitoring regulatory changes across multiple regulatory frameworks.
Core Service functions include: automated extraction of obligation clauses from regulatory documents (PDF, DOCX, XML, and HTML formats); semantic matching of extracted obligations against customer-provided policy and control libraries; compliance gap identification with confidence scoring and source references; regulatory change monitoring across subscribed regulatory body feeds; integration with third-party GRC platforms including Archer and ServiceNow; and examination-ready reporting outputs.
The Service is provided as a professional tool to assist compliance professionals in their analysis work. Paragex does not provide legal advice, regulatory interpretation, or compliance certification. The compliance decisions made using outputs from the Service are the Customer's responsibility. Customers should consult qualified legal and compliance professionals when making material compliance determinations.
We reserve the right to modify, update, or discontinue features of the Service at any time, with reasonable notice to affected customers. Material reductions in Service functionality for customers on active subscription terms will be addressed in accordance with the refund provisions in Section 7.
Account creation: To access the Service, you must register for an account by providing accurate and complete information including your name, work email address, company name, and job title. You represent and warrant that the information you provide is truthful and that you will keep it current.
Account credentials: You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree not to share your credentials with unauthorized persons and to notify us promptly at info@paragex.com if you believe your account has been compromised.
Authorized users: Customer accounts may include multiple authorized users, as defined by the subscription plan selected. You are responsible for ensuring that all authorized users comply with these Terms and that their use of the Service is authorized by the Customer organization.
Account eligibility: The Service is available to organizations and their authorized employees and contractors. Individual consumer accounts are not offered. You must be at least 18 years of age to register for and use the Service.
Paragex grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal compliance management purposes during the subscription term, subject to these Terms.
Permitted uses include: uploading regulatory documents for parsing and analysis; uploading your organization's policy and control documentation for gap analysis; accessing compliance gap reports and regulatory monitoring outputs; generating examination-ready reports and evidence packages; integrating the Service with your authorized GRC and workflow platforms via the Paragex API.
The following uses are prohibited:
Paragex reserves the right to suspend or terminate access for any account that violates this Acceptable Use Policy, after reasonable notice where circumstances permit.
The Service is offered under subscription plans described on the Paragex pricing page at paragex.com/price.html. Subscription plans are priced in United States Dollars (USD). We do not currently offer pricing in other currencies, and all invoices and payment obligations are denominated in USD.
Subscription plans specify the permitted number of authorized users, the volume of document processing included (measured in pages or regulatory framework feeds), the GRC integrations available, and the level of support included. Plan details are described in the order form or subscription confirmation provided at the time of purchase.
Plan availability and pricing may change from time to time. Changes to pricing for existing subscription terms will not take effect until the renewal of the affected subscription, with at least 30 days notice before the renewal date. New subscription terms are subject to then-current pricing.
Payment terms: Subscription fees are payable in advance for the subscription period selected (monthly or annual). For annual subscriptions, fees are invoiced annually with payment due within 30 days of invoice. For monthly subscriptions, fees are charged to the payment method on file on each monthly renewal date.
Accepted payment methods: We accept payment by credit card (Visa, Mastercard, American Express) and by bank transfer (ACH or wire) for annual subscriptions. Payment card processing is handled by our payment processor, and card data is not stored on Paragex systems.
Late payment: Invoices not paid within the due date are subject to a late payment fee of 1.5% per month on the outstanding balance, calculated from the due date. Paragex reserves the right to suspend Service access for accounts with overdue balances after providing written notice of the overdue amount and a 10-day cure period.
Taxes: Subscription fees are exclusive of applicable taxes. If Paragex is required to collect sales tax, VAT, GST, or similar taxes on the fees charged to you, those amounts will be added to your invoice. Customers are responsible for providing valid tax exemption certificates where applicable.
Monthly subscriptions: You may cancel a monthly subscription at any time by providing written notice to info@paragex.com or through the account management interface. Cancellation takes effect at the end of the current billing month. No refunds are issued for partial months.
Annual subscriptions: Annual subscriptions may be cancelled with 30 days' written notice before the annual renewal date. Refunds for annual subscriptions are available within 30 days of the start of a new annual term if the cancellation request is made within that period and the Service has not been used beyond the initial onboarding activities.
Material service deficiency: If Paragex fails to provide the core Service functions described in Section 2 for a period exceeding 72 consecutive hours due to Paragex's fault, you are entitled to a pro-rated service credit for the affected period. Service credits are the exclusive remedy for service availability failures. Paragex's SLA terms are set out in the Service Level Agreement available on request.
Paragex technology: The Service, including all software, algorithms, models, interfaces, documentation, and other technology components, is owned by Paragex or its licensors and is protected by copyright, trade secret, and other intellectual property laws. Nothing in these Terms transfers ownership of Paragex technology to you.
Customer content: You retain ownership of all documents, policies, control libraries, and other materials you upload to the Service ("Customer Content"). You grant Paragex a limited, non-exclusive license to use Customer Content solely to provide the Service to you - including processing, parsing, and analyzing Customer Content as required to deliver Service outputs. This license does not authorize Paragex to use Customer Content for any other purpose, including training machine learning models, unless you provide explicit written consent.
Service outputs: Gap analysis reports, obligation registers, regulatory monitoring alerts, and other outputs generated by the Service based on Customer Content are owned by you. Paragex retains no rights in Service outputs.
Feedback: If you provide Paragex with suggestions, ideas, or feedback about the Service, you grant Paragex a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation to you.
Each party agrees to maintain the confidentiality of the other party's Confidential Information. "Confidential Information" means any non-public information disclosed by one party to the other in connection with the Service that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information.
Customer Content (including regulatory documents, policy materials, and compliance data) is Customer Confidential Information. Paragex's proprietary technology, pricing, and product roadmap are Paragex Confidential Information. Each party agrees to use the other's Confidential Information only to the extent necessary to perform obligations or exercise rights under these Terms, and to protect it using at least the same degree of care used to protect its own Confidential Information, but in no event less than reasonable care.
Confidentiality obligations do not apply to information that: is or becomes publicly available through no breach of these Terms; was rightfully known prior to disclosure; is independently developed without use of the disclosing party's Confidential Information; or is required to be disclosed by applicable law or court order (subject to reasonable advance notice to the other party).
By Paragex: We represent and warrant that: (a) Paragex has the authority to enter into these Terms and provide the Service; (b) the Service will materially perform in accordance with the documentation; (c) Paragex maintains appropriate information security measures as described in Section 3 of the Privacy Policy; and (d) the Service does not, to Paragex's knowledge, infringe the intellectual property rights of any third party.
By Customer: You represent and warrant that: (a) you have the authority to enter into these Terms on behalf of the Customer; (b) you have all necessary rights to upload Customer Content to the Service; (c) your use of the Service will comply with applicable law; and (d) you will not use the Service to process personal data in violation of applicable data protection law.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PARAGEX DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Paragex does not warrant that: the Service will be error-free or uninterrupted; the regulatory coverage of the Service will be complete or current at any given time; the gap analysis outputs generated by the Service will identify all compliance deficiencies in your programs; or the Service will meet your specific regulatory examination requirements.
The Service is a compliance tool, not a compliance guarantee. Customers are responsible for verifying the accuracy and completeness of Service outputs and for making independent compliance determinations. This disclaimer applies to the full extent permitted by applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PARAGEX'S TOTAL CUMULATIVE LIABILITY TO CUSTOMER FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO PARAGEX IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
IN NO EVENT WILL PARAGEX BE LIABLE FOR: INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS; OR THE COST OF SUBSTITUTE SERVICES - EVEN IF PARAGEX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
These limitations apply to: failures in Service availability or accuracy; regulatory examination findings; compliance program deficiencies; data loss or unauthorized access; and any other claims related to the Service.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. In those jurisdictions, the above limitations and exclusions apply only to the extent permitted by law.
Customer agrees to indemnify, defend, and hold harmless Paragex, its officers, directors, employees, and agents from and against any claims, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer's violation of these Terms; (b) Customer Content, including any claims that Customer Content infringes the rights of a third party; (c) Customer's violation of applicable law; or (d) Customer's compliance decisions or actions taken in reliance on Service outputs.
Paragex agrees to indemnify, defend, and hold harmless Customer from and against any third-party claims alleging that the Service, as provided by Paragex, directly infringes a third party's intellectual property rights, provided that Customer notifies Paragex promptly of the claim, cooperates in the defense, and grants Paragex sole control of the defense and settlement.
These Terms are governed by the laws of the State of California, United States, without regard to its conflict of laws principles. The parties agree that any dispute arising from or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the arbitration conducted in San Francisco, California. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
Notwithstanding the arbitration agreement, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or disclosure of Confidential Information.
The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
These Terms commence on the date you first access or use the Service and continue for the duration of your subscription term, unless earlier terminated in accordance with this section.
Either party may terminate these Terms immediately upon written notice if the other party materially breaches these Terms and fails to cure that breach within 30 days of written notice specifying the breach in reasonable detail.
Paragex may terminate these Terms and suspend access to the Service immediately upon notice if: you violate the Acceptable Use Policy in a manner that poses risk to other customers or to the integrity of the Service; you fail to pay amounts due after the cure period in Section 6; or your use of the Service violates applicable law.
Upon termination: your license to access the Service ceases immediately; Paragex will provide you with 30 days to export your Customer Content and Service outputs; after the export period, Customer Content and outputs will be deleted in accordance with the retention policy in the Privacy Policy; and any provisions that by their nature should survive termination (including confidentiality, intellectual property, limitation of liability, and governing law) will survive.
Entire agreement: These Terms, together with the Privacy Policy, Data Processing Agreement (where applicable), and any order forms or subscription confirmations, constitute the entire agreement between the parties regarding the subject matter and supersede all prior agreements and representations.
Modifications: Paragex may modify these Terms by providing 30 days advance notice by email or through the Service. Your continued use of the Service after the effective date of the modified Terms constitutes acceptance of the changes.
Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that or any other provision.
Severability: If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
Assignment: You may not assign these Terms or any rights under them without Paragex's prior written consent. Paragex may assign these Terms in connection with a merger, acquisition, or sale of substantially all assets. These Terms bind and benefit the parties and their permitted successors and assigns.
Notices: Notices under these Terms should be sent by email to info@paragex.com for notices to Paragex, and to the email address associated with your account for notices to Customer. Notices sent by email are effective on confirmation of receipt. Paragex may also provide notices to you through the Service interface.
For questions about these Terms, to report a potential violation, or to request a copy of the Data Processing Agreement, please contact:
Paragex, Inc.
580 California St
San Francisco, CA 94104
United States
Email: info@paragex.com